Prediktor offers 24/7/365 telephone support on our products and solutions.
Our well-trained professional personnel today support solutions and products in operation for our customers defined in service level agreements (SLA), and has access to relevant documentation including all programs and systems.
SLA levels are:
24/7/365, 10 min response time, maximum 2 hours before problem solving starts
office hours, 10 min response time, maximum 2 hours before problem solving starts
office hours, 10 min response time, maximum 48 hours before problem solving starts
Support are mostly done by connecting to the customer’s system remotely but also agreements for physical appearance at customer site can be done on request.
Please e-mail firstname.lastname@example.org if you are i need of any assistance, would like to enter into an SLA or for any other inquiry.