Support

Prediktor offers 24/7/365 telephone support on our products and solutions.

Our well-trained professional personnel today support solutions and products in operation for our customers defined in service level agreements (SLA), and has access to relevant documentation including all programs and systems.

SLA levels are:

  • Platinum
    24/7/365, 10 min response time, maximum 2 hours before problem solving starts
  • Gold
    office hours, 10 min response time, maximum 2 hours before problem solving starts
  • Silver
    office hours, 10 min response time, maximum 48 hours before problem solving starts

Support are mostly done by connecting to the customer’s system remotely but also agreements for physical appearance at customer site can be done on request.

Please e-mail support@prediktor.no if you are i need of any assistance, would like to enter into an SLA or for any other inquiry.